City Insurance Group

Reviews

• ★ ☆ ☆ ☆ ☆
  Terrible company. Terrible customer service. Received a call while out of state that my home insurance policy had been canceled. No warning, just canceled. Turns out they had been sending the bill for annual policy to my bank for payment, even though I was responsible to pay it. They claimed to have sent me notice of impending cancellation, which had gone to my old address and not my new home which the policy was covering! Had home insurance eventually reinstated after paying by check and then switched to a different company. Took months before a check came in mail from City with prorated refund after leaving them. The first check I received bounced! Was charged $12 return check fee by my bank, which City Insurance would not reimburse me for. Second check finally came and the nightmare was over. Avoid at all costs!
  By Paul Armour, August 28, 2017

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